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Introducing HostedConsole

100% Web Based Call Answering

HostedConsole is the latest call answering solution aimed at the general business audience. HostedConsole connects your existing corporate directory to your operator console allowing your staff to handle calls seamlessly.

About the HostedConsole Solution

HostedConsole is a 100% web based console application with absolutely no desktop software installation required. Operators can use any browser to answer, screen, and transfer calls quickly and efficiently.

HostedConsole is ideal for law firms, retail stores, real estate offices, and all businesses where efficient call handling is required.

When a client reaches your companies switchboard, it is often the first impression they have of your organization, and first impressions are lasting impressions. HostedConsole allows your switchboard staff to access and search multiple databases simultaneously to ensure that multiple calls can be routed quickly and professionally.

HostedConsole's user-friendly web based call controls and abundant look-up capabilities ensure that calls are answered and transferred correctly the first time.

HostedConsole allows your operator staff to answer and transfer calls with an easy to use web interface.

HostedConsole's Database Support

Merging an existing database with your operator staff's call answering software has always been a chore, but with HostedConsole redundant data entry and wasteful paper directories are a thing of the past.

Using the latest in database connectivity technology, HostedConsole will enable you to connect to your existing corporate directory in real time. HostedConsole can even connect to multiple directories in multiple different formats. (See list of supported databases below)

HostedConsole can also be configured to connect to your PBX's internal directory so that as you add extensions to your phone system, your operator staff automatically have this information ready for call processing.

Supported Database Types

HostedConsole can connect and retrieve data from databases in the following formats:

• Excel
• Access
• SQL Server
• Oracle
• PeopleSoft
• LotusNotes
• Active Directory/LDAP
• MySQL
• Any ODBC compliant database

Feature Summary

• 100% web based console application
• Integration with existing corporate directories including internal phone system directory
• Intuitive call answering application
• Single-click Call Processing
• Integrated Email Features
• Sophisticated Reporting Capabilities

Supported Phone Systems

HostedConsole is compatible with almost all major PBX platforms. For a complete list of these systems, see our compatibility page.

Cisco Attendant Console Replacement

As of the latest Cisco Call Manager release, Cisco no longer supports their attendant console application.

HostedConsole is the ideal replacement for the Cisco Call Manager Attendant Console. It is easy to transition to and provides lots of features not found in the unsupported attendant console application.